Return & Refund Policy

Last updated: October 22, 2026

At KEYVO, your satisfaction is important to us. We want you to shop with confidence, which is why we offer a 90-Day Return Policy on eligible purchases.

Please review the following terms to understand how returns, exchanges, and refunds work.

1. 90-Day Return Policy

You have 90 days from the date your order is delivered to request a return.

To be eligible for a voluntary return, your item must:

• Be in its original condition, with no damage caused by misuse.

• Include all original accessories and components.

• Be returned with its original packaging, where reasonably possible.

• Be accompanied by proof of purchase or an order number.

You may inspect the product to determine its nature, characteristics, and functionality. Any reduction in a refund for excessive handling will only apply where permitted by applicable law.

These conditions do not restrict your statutory rights concerning defective, damaged, or nonconforming products.

2. How to Request a Return

To initiate a return, please contact us at apolokeyvo@gmail.com within 90 days of delivery.

Include your order number, the reason for your return, and any relevant photographs if your item arrived damaged or defective.

Our support team will review your request and provide return instructions, including the appropriate return address.

Please contact us before sending your item back so we can provide the correct return destination.

Contacting us within the return period is sufficient to initiate your request. We will provide a reasonable period for you to ship your return after receiving instructions.

Nothing in this section prevents you from exercising any statutory cancellation or return rights through another legally permitted method.

3. Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for return shipping costs, unless otherwise required by applicable law or expressly agreed by KEYVO.

If you receive an incorrect, defective, damaged, or nonconforming item, KEYVO will cover reasonable return shipping costs where required by applicable law and provide an appropriate remedy.

We recommend using a tracked shipping service for voluntary returns, as customers are responsible for the return shipment to the extent permitted by law.

We will provide return instructions before you ship your item. Return shipping costs and arrangements may vary depending on your location.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at apolokeyvo@gmail.com as soon as reasonably possible.

Please include your order number, a description of the issue, and photographs where available.

Depending on the circumstances and applicable consumer protection laws, we may offer:

• A replacement product.

• A repair, where appropriate.

• A full or partial refund.

• Another remedy required by applicable law.

We will not require you to pay return shipping costs where the law requires us to cover them.

Failure to report an issue immediately does not eliminate any statutory consumer rights or warranties.

5. Exchanges

If you would like to exchange an item, please contact our customer support team.

Exchanges are subject to product availability and the applicable return conditions.

If your requested replacement is unavailable, we will discuss alternative options, including a refund where applicable.

Your statutory rights to replacement or other remedies for defective or nonconforming goods remain unaffected.

6. Refunds

Once we receive your returned item, we will inspect it and notify you of the outcome of your return request.

For eligible voluntary returns, approved refunds will generally be issued within 14 days after we receive the returned item.

Where applicable law requires an earlier refund, including following a valid statutory cancellation, we will comply with that requirement. We may withhold a refund until we receive the returned goods or evidence that they have been sent back, where legally permitted.

Refunds will be issued to the original payment method unless you expressly agree otherwise or applicable law provides otherwise.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

Original shipping charges are generally non-refundable for voluntary returns under our additional 90-day return policy, except where required by applicable law. Where statutory cancellation rights apply, eligible standard outbound delivery charges will be refunded as required by law.

If your refund has not appeared after the expected processing period, please contact us at apolokeyvo@gmail.com.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible at apolokeyvo@gmail.com.

We will attempt to accommodate cancellation requests before an order is processed or shipped.

If your order has already shipped, you may request a return under our 90-Day Return Policy or exercise any applicable statutory cancellation rights.

Nothing in this section limits your legal rights to cancel an order, including rights relating to delayed or undelivered goods.

8. International Returns

KEYVO serves customers internationally, and return procedures may vary depending on the destination country.

Customers are responsible for complying with applicable return shipping and customs procedures, subject to their statutory rights.

For voluntary returns, any applicable return shipping charges, customs fees, or duties will be handled in accordance with the information provided before purchase and applicable law.

Customers will not be required to bear costs that applicable consumer protection laws place on KEYVO.

Please contact our support team before returning an international order to receive the appropriate instructions.

9. Exceptions and Non-Returnable Items

Certain products may be excluded from voluntary returns where a specific exclusion is clearly disclosed before purchase and permitted by applicable law.

Items damaged through misuse, improper handling, or unauthorized modification may not qualify for a full refund under our voluntary return policy.

However, these exclusions do not apply where they would conflict with mandatory consumer protection laws, statutory cancellation rights, or legal guarantees.

10. Consumer Rights and Legal Guarantees

Our 90-Day Return Policy is an additional commercial benefit and does not replace or reduce any mandatory consumer rights.

Depending on your country or region, you may have additional rights, including:

• Statutory cancellation or withdrawal rights for online purchases.

• Legal guarantees covering defective or nonconforming products.

• Rights to repair, replacement, price reduction, or refund.

• Remedies for goods that are not delivered within legally required or agreed timeframes.

European Union and European Economic Area: Eligible consumers generally have a statutory 14-day withdrawal period for distance purchases, subject to applicable exceptions. Refunds, return costs, and legal guarantees will be handled in accordance with applicable law.

United Kingdom: Eligible consumers have statutory cancellation rights for distance purchases, as well as consumer rights concerning faulty or misdescribed goods.

United States: Returns, refunds, delivery obligations, and consumer protections will be handled in accordance with applicable federal and state laws.

Other Countries and Regions: Where mandatory local consumer protection laws provide additional or more favorable rights, those rights will prevail over any conflicting provision in this policy.

Nothing in this policy excludes, restricts, or modifies any consumer right or remedy that cannot lawfully be excluded, restricted, or modified.

11. Contact Us

For questions about returns, refunds, exchanges, cancellations, or damaged items, please contact:

KEYVO Customer Support

Email: apolokeyvo@gmail.com

Website: https://keyvo.store

We are committed to assisting you and resolving any concerns with your purchase.